Refund & Return Policy

At jelly muse™, we are committed to providing quality products and excellent customer service.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, items must:

• Be unworn, unused, and unwashed

• Be in their original condition and packaging

• Include all original tags and accessories

• Be accompanied by proof of purchase

For hygiene and safety reasons, intimate apparel that has been worn, used, altered, or damaged after delivery cannot be returned.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item received

Upon verification, we will provide a replacement, store credit, or refund where appropriate.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 days Processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled within 12 hours of placement, provided they have not yet been processed for shipment.

Once an order has been dispatched, the standard return process will apply.

Contact Us

For all return and refund requests, please contact:

Email: support@mjellymuse.co.za

Our customer support team aims to respond within 24–48 business hours.