Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 2–7 business days within South Africa.

Do you keep products in stock?

Yes. jelly muse™ maintains inventory and fulfills orders directly.

How can I track my order?

Tracking information will be emailed once your order has been shipped.

What if I receive the wrong item?

Please contact our support team within 7 days of delivery and we will assist you.

Do you offer refunds?

Yes. Eligible returns may be refunded according to our Refund & Returns Policy.

How do I contact customer support?

You can reach us through our Contact Us page or by email support@jellymuse.co.za